Mission Statement
Aims and Objectives – Patients, People, Productivity
Millbank Medical Centre aims to be a big, multi-disciplinary training practice. It aims to provide high-quality care for patients. We will ensure services are safe, efficient, of high quality, equitable and accessible. The patient should be seen at the right time, in the right place and by the right professional.
The practice will focus on using resources wisely. We will work with our Primary Care Network to provide more services near patients. We will be a learning organisation. We focus on ongoing professional development, training, and boosting productivity.
We will prioritise the following:
Patients – we will engage with our patients through a variety of methods. We will communicate our access arrangements clearly. We will promote patient access to records.
People – the most important resource this practice has is its staff. The practice will build on our skills to create an efficient, well-trained, and motivated staff team. We will undergo comprehensive staff training and education over the coming years. We will provide strong, supportive and effective leadership. We will create a work environment that acknowledges and reduces the risks of clinician burnout. We will build a culture of transparency and safety for the entire practice team. Also, we will become a ‘learning organisation’.
Productivity – we will provide safe, timely and and efficient access to our services. We will provide continuity of care for patients where it is the right thing to do. We will use effective demand management and support our clinicians. This helps them maximise their time efficiency for patient care. At the heart of all this is the need to review our performance. We must look both inwards and outwards. All clinicians participate in peer review on a regular basis. It’s important to do this fairly, sensitively, and safely. We should avoid creating a blame culture in the practice.
IT systems – we will have excellent data quality and communication systems.
Primary Care Network – We will work closely with our PCN partners. This helps our patients. The practice will avoid taking on any unfunded work. This way, it can focus its resources on delivering the best core services to our patients. The Practice will work proactively with the Borough team and PCN.
