Appointment Information and Booking
We are an NHS GP Surgery based in Millbank, Westminster. We look after our local community, providing safe and effective healthcare to all.
PATCHS
We encourage all our patients to use our online consultation service PATCHS. This service allows patients to communicate quickly and safely with the Surgery and the supporting eHub.
Answer a few simple questions and a member of Practice staff or the eHub will respond to your request within 24 hours.
PATCHS should only be used for non-urgent requests. For emergency or urgent requests, please call our reception team or make your way to the nearest Accident & Emergency.
Routine Appointments
GP
If you wish to book a routine telephone with a GP please contact the recepotion team on 0207 834 5502 and select Option 1. Please note that routine telephone appointments are released 21 days in advance of an appointment date – if there are no routine appointments available you may be asked to call back the next day or later in the week.
The reception team cannot book you a routine in-person appointment with the GP unless specifically instructed to by a member of the clinical team.
Nurse & Healthcare Assistant
If you wish to book an appointment with a Nurse or Healthcare Assistant you can do this by calling the reception team, or online via SystmOnline, Airmid App, and NHS App. The following appointments are offered online:
- Cervical Smears
- The NHS Health Check
- Blood Pressure Checks
Urgent On-the-Day Assistance
If you beleive that you require urgent on-the-day help, we do provide a limited number of same day call-backs from our on-call GP.
In order to prioritise the demand and effectively triage all requests, our reception team may ask you for more specific details about your condition. This will allow the the most appropriate person to call you back, in the most appropriate time frame.
Should you need a face-to-face review, this will be arranged after an initial telephone call with the GP.
If you are seriously unwell, please call 999 for life-threatening conditions, 111 to speak to someone urgently, or head straight to your nearest Accident and Emergency.
Out-of-Hours & Remote Appointments
Millbank is supported by a number of ‘Partner Practices’ opperating across North West and Central London. These Practices offer routine telephone and face-to-face appointments with Doctors, ANPs, Nurses and Healthcare Assistants 6 days a week. You can book these appointmentsis via our reception team by calling 0207 834 5502.
These remote and out-of-hours clinics run 14:00 – 20:00 Monday – Friday (09:00 – 16:00 on Saturdays), and are available at the following locations.
- The South Westminster Centre, St Georges House, 82 Vincent Square, SW1P 2PF.
- The Connaught Square Practice, 41 Connaught Square, W2 2HL.
- Lisson Grove Health Centre, Gateforth Street, NW8 8EG.
- Marylebone Health Centre, 17 Marylebone Road, NW1 5LT.
Cancelling Appointments
When cancelling an appointment please try and give as much notice as possible so that your appointment can be offered to someone else.
Cancellations notified less than an hour before your appointment time will be recorded as a ‘failure to attend’ (DNA) and will coded onto your medical records. Multiple DNAs may lead to your deduction from our patient list.
Last Month (June 2024), our patients failed to attend 126 appointments which equates to over 31 hours of clinical time.
You can cancel appointments online via Systm Online, Airmid App, and NHS App, as well as via email – nhsnwl.millbank@nhs.net and by calling the Surgery.
Who will I see?
We aim to offer continuity of care and will encourage you to see the same Doctor for the same issue where possible. However, there may be more appropriate and quicker help available by other members of the Health Care Team and wider partnership. Within the surgery we have Musculoskeletal Specialists, Healthcare Assistants, Pharmacists, Dietitians, and Nurses who can help with many health issues.
Who will I see?
We aim to offer continuity of care and encourage you to see the same Doctor where possible. However, there may be more appropriate and quicker help available by other members of the health care team. Within the surgery we have Healthcare Assistants, Pharmacists and Nurses who can help with many health issues.
Other Healthcare Services
The Big Question. Can I see a specialist healthcare professional without discussing it with a GP first? YES!
There is an army of healthcare services available to patients without the need for prior discussion with the GP. Patients can access these through a self-referral or by calling our reception team who can book you directly.
Healthcare Services Available to You!
- Mental health
- Call 03033330000
- Email westminster.iapt@nhs.net
- Physiotherapy
- Call 02037526060
- Email enquiry@healthsharelondon.org.uk
- Information www.healthsharelondon.org.uk
- Refer www.healthsharelondon.org.uk
- Alcohol management (CGL)
- Call 08000147440
- Email thealcoholservice.info@cgl.org.uk
- Healthy weight
- Diabetes
- Information www.knowdiabetes.org.uk
- Weight, health optimisation
- Information www.oneyou.westminster.gov.uk/
- Antenatal care
- Drugs & alcohol
- Psychology
Can I treat the condition myself?
Do check with www.nhs.uk for up to date advice. You can often treat ailments without seeing a doctor. Alternatively, get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. No appointment necessary and many pharmacists have a confidential area. Open till late and at weekends.
