Opening Hours

Monday – Friday

0800 – 1800

For outside of these times please see our Out of Hours page.  Very occasionally the Surgery may be closed within normal opening times. A sign will be visible explaining the reason for this closure and the arrangements for cover.

Where to Find Us

Click the map to enlarge

Our practice area covers all SW1 postcodes but you can see a detailed area map HERE

Appointments

Booking a GP Appointment

There are 3 ways to book GP appointments

Book Online – Please Click Here  – 24 Hour Service

Telephone Reception Team – Please Call 020 7834 5502 (option 2) during the surgery hours 8am – 6pm Monday to Friday

Automated Telephone system  Patient Partner – Please call 020 7834 5502  (option 1) – 24 Hour Service – This option can be used at any time to make, change or cancel an appointment.

For all non GP appointments please call the reception team on 020 7834 5502 during surgery hours

Availability

8.30 – 11.30am – face to face and telephone appointments

3.00 – 6.00pm face to face and telephone appointments

GP appointments are 15 minutes in duration. Appointments can be booked up to 4 weeks in advance.

Some appointments are kept free in case patients need an urgent appointment on the day. These should be respectfully left for those with urgent medical needs.  These appointments are allocated on a needs basis following a telephone consultation with a GP.

Nurse Appointments

Nurse appointments can vary in length depending on the service required. For this reason appointments need to be booked through the Reception Team who can advise accordingly.

Services provided by the Practice Nurse include cervical smears, wound dressing and removal of stitches.  Appointments for childhood immunisations, flu, pneumococcal, shingles vaccinations, travel vaccinations and advice are available to book.  Chronic disease clinics including asthma, COPD, diabetes and  hypertension run every week.

Health Care Asst Appointments

Health Care assistant (HCA) appointments can vary in length depending on the service required. For this reason appointments need to be booked through the Reception Team who can advise accordingly.

Services provided by the HCA include NHS Health Checks for those over 40 Yrs, chronic health management eg asthma and diabetic review, some immunisations including flu, smoking cessation advice and healthy lifestyle advice.

If you can not attend a booked appointment please cancel it. With enough notice it can be given to someone else.

Home Visits

If for strictly medical reasons you are unable to come to the surgery please call before 10:00am if possible. A doctor will call you back to discuss your request.

Test Results and Specimens

Please book a telephone consulation with a GP to obtain your test results. You should telephone the practice approximately one week after your test has been carried out.

Specimen containers are available from Reception. Please do not use any other container. Specimens should only be brought to the Surgery if requested by a clinician.

Additional Information

Repeat prescriptions take up to 2 working days to process

You can now order your repeat prescriptions on-line.  Please see our Online Access page.

Some items are available on repeat prescriptions. These items will be listed on the right hand tear off slip of your prescription. Please retain this list when collecting your medication from the chemist.

When you need a repeat prescription please tick the items you require (if they are not listed they are not available on repeat and you need to make an appointment to see a GP if you require more) and place it in the box provided in reception.

You can also post your prescription request to the Practice. If you would like your prescription returned to you via the post please remember to enclose a stamped addressed envelope.

Some of the local chemists provide a collection and delivery service for prescriptions. Please speak to your chemist for details but be aware that all medication requests must come direct from patients to the Practice.  If you use this service please let the Practice know as we need your consent to give your prescription to a chemist.

Please note that prescriptions from private GP’s will not be converted to NHS prescriptions.

The practice collects and holds information about you, to help us to give you the correct care and treatment.

The information is kept on a computer, on paper, or both and forms part of your medical record.  All information is strictly confidential and staff are required and trained to respect their duty of confidentiality to you. 

Clinicians and staff are unable to discuss your medical record with anyone outside of the medical centre without your prior consent. This includes family members. 

The Data Protection Act 1998 and GDPR 2018 allow you to have access to your medical records.  Should you wish to access your records we would be grateful if you could complete an Access to Medical Records form, which you can get from reception.

If you should leave the Practice and go to another Practice, your medical records are requested from us by NHS England who confidentially sends them to the new Practice.  If you were to leave the practice but not re-register at another practice your medical records are returned to NHS England and kept there.  Should you or a clinician need to access any information from the notes you can do this by writing to the Patient Information Department, NHS England, 15 Marylebone Road, London NW1 5JD

There are some services provided by the Practice which are not covered by the NHS. There is a charge for these services which include some travel vaccinations, medical reports, letters and various other services. Information regarding charges is available at reception. Non-NHS work will not be carried out without receipt of the charge.

The link below has lots of useful information which will be helpful to you.

http://www.uk-funerals.co.uk/whattodoinitially.html

Millbank Medical Centre is committed to training and education. We are a fully approved training practice for GP’s completing their training – the GP registrars who will spend a year working with us are fully trained doctors who have spent at 6 – 18 months working in hospitals before entering General Practice.

The doctors also teach Undergraduate Medical Students and you may be asked occasionally if you would mind a Medical Student sitting in on a consultation for teaching purposes. We would be grateful if you would help by giving your consent but you are under no obligation to do so.

The Care Data Service is comissioned by NHS England and will be delivered by the Health and Social Care Information Centre (HSCIC). Data will be extracted from patient care records (PCR) from GP systems and linked with records from other health and social care settings. This information will be used to improve health care provision and some may be passed on for research purposes.

Patient’s have the right to object to any extraction from the GP Practice unless there is a) a statutory duty to share information. b) a court order or c) an overriding public interest in disclosure. In addition patients can object to data from any other health and social setting eg. hospital, leaving the HSCIC.

If you wish to object then you will need to complete an opt out form.  This is available at the surgery.  Alternatively, please download, print and complete the form below and return it to the surgery

Opt Out Form

For further information please see the patient information leaflet, poster and frequently asked questions leaflet.

Poster

Leaflet

FAQ

All links open in a new window.

Summary Care Records

Summary Care Records contain details of your key health information – medications, allergies and adverse reactions.  They are accessible to authorised healthcare staff in A&E Departments throughout England and can support better, safer prescribing of medication for patients by providing up-to-date information on your allergies, previous adverse reactions and medications.  Patient care can be supported by healthcare staff having faster access to their medical information and patients may not be required to repeat information to different NHS staff treating them.   You will be asked for your permission before anyone looks at your Summary Care Record except in the case of an emergency where you can’t give permission, e.g., if you are unconscious.  If this happens, the member of staff will make a permanent note on their computer system to say why they have done so.

Additional information can be added to your summary care record by your GP.  Your consent is needed in order to do this.  Please speak to your GP, and discuss whether it is appropriate, if you would like any additional information added. 

Your Choice

You can choose to have a Summary Care Record. If you would like one, you don’t need to do anything. It will happen automatically. If you don’t want a Summary Care Record, print off a form HERE,  fill it in and hand it in at reception.

For further information go to http://www.nhscarerecords.nhs.uk/

Please see the link below to a privacy notice that explains why Millbank Medical Centre collects information about you and how this information may be used.

Fair Processing Notice

Here is a selection of useful leaflets/information sheets which you can download and print.

Healthcare Assistant Services

Nursing Services

NHS Healthchecks

Practice Services

If you have any suggestions, comments or complaints regarding the service that the practice provides please put this in writing to the Practice Manager.

A leaflet explaining the complaints procedure is available from reception. We would value any comments or suggestions that you may have.

The North West London Collaboration of Clinical Commissioning Groups (CCGs) is launching two new proposals around medicines prescribing across the eight boroughs in North West London. 

https://www.healthiernorthwestlondon.nhs.uk/bettercare/thevision/prescribingwisely

For Administrative Queries Please Use The Form Below